Livspace Told to Refund ₹71.62 Lakh to Goregaon Flat Owner Over Botched Work

Livspace Ordered to Refund ₹71.62 Lakh to Goregaon Flat Owner Over Botched Work

The Maharashtra State Consumer Disputes Redressal Commission has directed Livspace India Private Limited, the Bengaluru-headquartered home interior and renovation firm, to refund more than ₹71.62 lakh to the owner of a 30th-floor flat in Goregaon, Mumbai. The order, passed on November 5, 2026, and reported on November 12, 2026, found the firm guilty of gross deficiency in service and unfair trade practices. For anyone planning a renovation or fit-out with an advance payment, the case is a clear reminder of what can go wrong once the money is paid.

The Story

The complainant, a Goregaon resident, paid ₹71,62,004 in advance for interior design and renovation work. The work was scheduled for completion within 90 to 120 days, with a handover date of July 1, 2024. That date was later extended to September 1, 2024, and the complainant said the firm missed the extended deadline and left the work incomplete. The commission said the firm showed "administrative chaos and lack of professional oversight," noting that key designated personnel left the project without notice and that project managers were changed without the homeowner's consent, leaving the job without direction for months.

The commission ordered a refund of the full ₹71.62 lakh with 9% annual interest from September 1, 2024. It also awarded ₹1 lakh as compensation for mental agony, physical harassment and safety risks, and ₹50,000 towards litigation costs. The firm did not appear before the commission despite notice served through newspaper publication, so the matter was decided ex parte. Among the defects cited were uninsulated live electrical wires left exposed behind bed panels, which the commission called a life-threatening hazard to children and elderly family members. The complaint also alleges that a kitchen shutter fell on the complainant's wife because of faulty installation, and that branded products and high-grade material promised at the time of payment were replaced with low-grade alternatives.

What This Means If You're Buying

The ruling does not change property prices in Goregaon or anywhere else in Mumbai. What it does change is how a buyer should think about the money that goes into a flat after the sale. Many owners pay renovation firms large advances, sometimes running into lakhs, before a single wall is finished. This case shows that an advance can be lost to delay and poor workmanship, and that recovery can take years of litigation.

For buyers choosing between a ready home and a home that needs fitting out, the lesson is practical. Stage-linked payments, written material specifications and a named project manager matter far more than a polished showroom. Goregaon itself remains a well-connected suburb with the Western line, Metro Line 2A through Goregaon West, and Metro Line 7 serving Goregaon East, so the location case is unchanged. The risk sits in the fit-out contract, not in the address.

Synergy Infracon's Take

Our read is that this order will be cited by homeowners for some time, and rightly so. The commission's language about administrative chaos is unusually direct, and the fact that the firm did not contest the case makes the findings harder to dismiss. We do not think it says that every interior firm operates this way. A single commission order is a finding on one case, and a firm of Livspace's size, founded in 2014 and reporting revenue of ₹1,000+ Cr as on March 31, 2025, has a large number of completed projects across Bengaluru, New Delhi and Mumbai, where it entered in December 2015.

Where we agree with the buyers' reaction is on process. A flat owner who signs a large contract with a changing team, verbal promises on brands and no written change-control clause is exposed, whatever the firm's size. That is the part of this story we think every buyer should take away.

What We'd Advise Right Now

• Tie every advance to a specific stage of work, and avoid paying a large lump sum before materials are on site.
• Put brand names, grades and model numbers of tiles, fittings, electrical components and cabinets into the contract, and ask for a change notice before any substitution.
• Insist on a written clause requiring the owner's consent before a project manager is replaced, and get the names of the people responsible at the start.
• Ask for electrical work to be completed and tested before any wall is closed, and check that wiring is concealed and insulated.
• Talk to our sales team before you sign. We can walk you through a payment schedule and handover checklist for a ready or under-construction home, and help you compare options in Goregaon, Andheri and Mulund.

Related Projects We Cover

• Goregaon East: home to the Metro Line 7 station section that opened on January 19, 2023, and the GMLR flyover at Ratnagiri Hotel junction inaugurated on October 22, 2026.
• Goregaon West: served by Metro Line 2A through Goregaon (West), Pahadi Goregaon and Lower Malad, and about 40 minutes from Churchgate on the Western line.
• Runwal R Square Andheri: a residential option in Andheri, a short road distance from Goregaon for buyers who want to stay close to the western suburbs.
• Sunteck Andheri East: a project in Andheri East, which sits on the same western corridor as Goregaon and the airport road.
• Adani Borivali East: a Borivali East project for buyers looking further north along the Western line.